Refund Policy

Effective Date: October 15, 2023

Thank you for shopping at CrochetandPatterns.com. We want to make sure you have a clear understanding of our refund policy, especially as we deal with non-refundable digital products.

1. Non-Refundable Digital Products

All digital products available on CrochetandPatterns.com are non-refundable once purchased and downloaded. Since our products are available for immediate use upon purchase and cannot be physically returned, we cannot process refunds for any reason.

2. Your Responsibility

We strongly advise you to review all product details, specifications, and sample images before making a purchase. Ensure that the product you intend to buy aligns with your requirements and expectations. If you have any questions or need clarification about our products, please contact our customer support team before making a purchase.

3. Cancellation of Orders

If you wish to cancel your order for a digital product, you must do so before completing the download process. Once the download is initiated, the purchase becomes non-refundable.

4. Exceptional Circumstances

In rare cases, we may consider refunds or exchanges for digital products, such as a situation where you were charged multiple times for the same product or if the product is defective. These cases will be evaluated on a case-by-case basis.

5. Contact Us

If you believe your situation qualifies for an exceptional refund or exchange, please contact us as soon as possible at support@crochetandpatterns.com . We will do our best to resolve the issue promptly.

6. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time for operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

7. External Applications and Compatibility

Please be aware that to fully utilize our digital products, you will need to open and use them with compatible external applications, such as PDF file reading app. These applications can be either paid or free, depending on your choice and specific functionalities required. Please ensure that you have access to or have already obtained the necessary software before purchasing a digital product from CrochetandPatterns.com. We do not provide, maintain, or control these third-party applications, and their terms and conditions are separate from our refund policy.

We strive to ensure the best possible user experience with our digital products. However, we would like to emphasize that the product’s compatibility with third-party applications depends on various factors, such as application updates, specificities of operating systems, and features unique to each device.

As a provider, we cannot guarantee 100% compatibility with all third-party applications, even those mentioned on our website. It is the customer’s responsibility to choose a PDF file reading app that suits their needs, considering their device and operating system.

As long as the source file of the digital product is not corrupted and functional, the lack of compatibility with a third-party application is not grounds for a refund. We disclaim any responsibility for malfunctions related to recent updates of third-party applications, incompatibility on specific devices, or other factors beyond our control.

We encourage our customers to conduct preliminary tests with their chosen application before making a purchase to ensure an optimal experience with our digital products.